Serve4impact' blog about service design and custumer service

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Design Download possible Service Design Trends

McKinsey: The business value of design

By Fred Zimny October 25, 2018March 17, 2019

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Ten principles of design thinking that deliver business value | McKinsey

By Fred Zimny December 1, 2017January 5, 2019

How to win by design: Irish report

By Fred Zimny November 12, 2017December 28, 2018

Frog’s The Business Value of Design

By Fred Zimny October 18, 2017August 29, 2019

The full Forrester report: learn more about IBM’s design thinking practice

By Fred Zimny August 31, 2017November 27, 2018

Customer Service Design Download possible Service Design Trends

Deloitte's 2020 Global Marketing Trends

Customer Service Service Design

Book: Lou Downe's Good Services available

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Modeling Competing Strategies in Mass Market Services

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What jobs are affected by AI? Better-paid, better-educated workers face the most exposure

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Data as an asset

Customer Service Design Download possible Service Design

IP Report: Shaping Choices in the Digital World