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McKinsey: The business value of design

By Fred ZimnyOctober 25, 2018January 5, 2019
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Ten principles of design thinking that deliver business value | McKinsey

By Fred ZimnyDecember 1, 2017January 5, 2019
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How to win by design: Irish report

By Fred ZimnyNovember 12, 2017December 28, 2018
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Frog’s The Business Value of Design Insights Paper

By Fred ZimnyOctober 18, 2017November 23, 2018
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The full Forrester report: learn more about IBM’s design thinking practice

By Fred ZimnyAugust 31, 2017November 27, 2018
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The Post-Digital Era is Upon Us

By Fred ZimnyFebruary 10, 2019February 10, 2019
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Customer Service Design Download possible Service Design

McKinsey Customer First: Personalizing the Customer Care Journety

By Fred ZimnyFebruary 3, 2019February 3, 2019
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2019: The year of digital decisions

By Fred ZimnyJanuary 17, 2019January 17, 2019
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Summary: Leading agile transformation: The new capabilities leaders need to build 21st-century organizations

By Fred ZimnyJanuary 13, 2019January 13, 2019
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Handbook Service design principles: 100 ideas to improve the user and customer experience in simple and practical ways.

By Fred ZimnyDecember 22, 2018December 22, 2018
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FORD Releases 2019 Trends Report: Explores Shifting Behaviors and the Power of Change

By Fred ZimnyDecember 14, 2018January 2, 2019
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Fred Zimny's Serve4impact

Service design Design thinking Customer service

  • Home
  • Customer Service
  • Design
  • Service Design
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  • About me
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