Design Service Design

[Book] An Introduction to Service Design

An Introduction to Service Design: Designing the Invisible

By Lara Penin

Bloomsbury Visual Arts, May 2018

344 pages

A comprehensive introduction to designing services according to the needs of the customer or participants, this book addresses a new and emerging field of design and the disciplines that feed and result from it.

Source: [Book] An Introduction to Service Design

This guide brings together the principles of service design with their practical application within various environments, ideal for those looking for a theoretical, contextual and practical guide to the subject.

Part I:

Understanding Services goes through essential service design concepts and critical aspects, while

Part II:

The Service Design Process gives a methodological overview, including case studies that follow a particular project and include an interview with those involved.

Source: https://www.service-design-network.org/books-and-reports/an-introduction-to-service-design-designing-the-invisible

A comprehensive introduction to designing services according to the needs of the customer or participants, this book addresses a new and emerging field of design and the disciplines that feed and result from it.

Despite its intrinsic multidisciplinarity, service design is a new specialization of design in its own right.

Responding to the challenges of and providing holisitic, creative and innovative solutions to increasingly complex contemporary societies, service design now represents an integrative and advanced culture of design. All over the world new design studios are defining their practice as service design while long established design and innovation consultancies are increasingly embracing service design as a key capacity within their offering.

Divided into two parts to allow for specific reader requirements, Service Design starts by focusing on main service design concepts and critical aspects.

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Part II offers a methodological overview and practical tools for the service design learner, and highlights fundamental capacities the service design student must master.

Combined with a number of interviews and case studies from leading service designers, this is a comprehensive, informative exploration of this exciting new area of design.

Source: https://www.amazon.com/Introduction-Service-Design-Designing-Invisible/dp/1472572580

An Introduction to Service Design: Designing the Invisible

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