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Deloitte’s 2020 Global Marketing Trends

Their first Global Marketing Trends Report helps explore these 7 trends and gives insight into the key themes for organization to consider in their digital endeavors.

We are living in an era of unprecedented technological innovation. No matter which era we live in or the technology it brings forth, the human remains constant throughout this relay of revolutions.
Deloitte trends reports sets out to explore how brands can navigate the increasingly digitized business, economic, and social environment trends in a way that helps preserve—and even cultivate—their human connections.

Their first Global Marketing Trends Report helps explore 7 trends and gives insight into the key themes for organization to consider in their digital endeavors.

Bringing authenticity to our digital age

With 90 percent of the world’s data having been produced in the last two years and more than 26 billion smart devices in circulation, we are living in an era of unprecedented technological innovation—one that has spurred the Fourth Industrial Revolution.

Deloitte’s inaugural Global Marketing Trends report is, in many ways, a response to this Fourth Industrial Revolution. Through interviews with more than 80 subject matter experts across the globe, they identified seven key trends on which every business will likely have to focus over the next 18 to 24 months to help build a socially- and human-conscious enterprise.

These trends are:

Purpose: Authenticity is paramount

Companies that lead with purpose are able to achieve loyalty, consistency, and relevance in the lives of humans they serve. Purpose can be used to bond people across organizational silos and to define strategies for customer, workforce. Also and partner engagement, celebrate diversity, and define your brand in the world.

Human Experience: Paying down experience debt

When digital connections lack a human touch, it can create an environment where people feel isolated, underrepresented, and unfulfilled. Brands can elevate the human experience trend and address the unmet human need for connection. How? By aligning customers, the workforce, and partners to a common purpose.

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Fusion: The new business blend

Traditional boundaries between industries are dissolving, leaving large and open ecosystems to thrive. Now brands are looking beyond conventional constraints and finding new ways to serve customers and uncover disruptive threat. Moreover partner with those who may have once been viewed as the competition.

Trust: Proactively safeguard trust in the connected age

Customers, regulators, and the media expect brands to be open, honest, and consistent across all aspects of their business. Companies should build an infrastructure that protects what stakeholders value most. While proactively detecting threats in the domains of cybersecurity, data protection, regulatory compliance, and reputation.

Participation: Amplify consumer participation 

Increased customer interaction can build competitive advantage, strengthen loyalty, and generate brand value across the entire product and customer lifecycles. Many leading brands encourage willing consumer participants to act as brand ambassadors, influencers, advocates, collaborators, and even innovators.

Talent: Value your most important asset

Organizations that acknowledge each individual’s experience place the entire person at the center of what they do. Blending and creating new roles can bridge gaps and better account for the collective customer, workforce, and partner experiences.

Agility: Meet in the moment

Drawing on key principles from agile software development, the trend agility is both a framework and a mindset. When an organization can structure internal operations in a manner that empowers rapid content production and real time interaction. Why? To drive engagement in moments that matter. 

Source: paper global marketing trends report 2020


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