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Categorie: Customer Service

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Customer Service Download possible Trends

Trends report 2020 Looking Further with Ford

2020 Global Marketing trends bringing authenticy to our digital age

Customer Service Design Download possible Service Design Trends

Deloitte’s 2020 Global Marketing Trends

Service design is the design of services

Customer Service Service Design

Book: Lou Downe’s Good Services available

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Modeling Competing Strategies in Mass Market Services

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IP Report: Shaping Choices in the Digital World

To succeed in winning the loyalty of 21st-century customers, retailers need a holistic, enterprise-wide, "outside-in" approach connecting the capabilities of the front, middle, and back offices so that customer centricity can become the focus of the entire business.

Customer Service Design Download possible Trends

KPMG Changing the paradigm on customer centricity Moving beyond omnichannel