This is Service Design Methods

Exciting week at @WorkPlayX – The new Companion to #TISDD “This Is #ServiceDesign Methods" (we coauthored) has arrived! You asked for a physical book, so we're happy you can now get yours at https://t.co/K95tTrtDmE Or find the full contents free … Continue reading This is Service Design Methods

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Design Council: The Design Economy 2018 The State of Design in 2018

This will interest Designers Business leaders Local and central government Academics, economists, statisticians and research professionals   About the report The Design Economy 2018 is the Design Council’s report on the state of design in the UK, and its value … Continue reading Design Council: The Design Economy 2018 The State of Design in 2018

Unlocking AI value requires much more than algorithms

Analytics presents an enormous opportunity: an estimated global value of $9.5 trillion to $15.4 trillion, according to McKinsey research. About 40 percent of this value can be realized using the most advanced artificial intelligence (AI) techniques—those that fall under the … Continue reading Unlocking AI value requires much more than algorithms

Customerdriveninnovation: how to create customers by acting like a designer

Classic definitions of business and design Nobel Prize laureate Herbert Simon defined what a designer does: ” To design is to devise courses of action aimed at changing existing situations into preferred ones.” In his 1969 seminal text on design … Continue reading Customerdriveninnovation: how to create customers by acting like a designer

KPMG Tomorrows experience today: harnessing a customer first approach

Our research finds that the leading firms in each country have made considerable progress in how they make sense of – and utilize – the technologies and approaches of the future in order to create unique experiences for their customer today. William Gibson once observed that the future is all around us, it just isn’t evenly distributed yet. And so it is. Indeed, the technologies, ideas, methods and approaches that – at some point in the future – will seem ‘disruptive’ are already present in our world today. The challenge is making sense of them in a way that delivers … Continue reading KPMG Tomorrows experience today: harnessing a customer first approach

McKinsey’s notes from the AI frontier: Applications and value of deep learning

For this discussion paper, part of their ongoing research into evolving technologies and their effect on business, economies, and society, McKinsey mapped traditional analytics and newer “deep learning” techniques and the problems they can solve to more than 400 specific … Continue reading McKinsey’s notes from the AI frontier: Applications and value of deep learning

GDPR compliance after May 2018: A continuing challenge

Companies will need to increase automation and streamline their organization if they are not to be overwhelmed by the challenge of sustaining GDPR compliance over the long term. With the EU’s General Data Protection Regulation (GDPR) coming into effect on May 25, 2018, businesses are scrambling to put compliance measures in place. McKinsey Research However, recent McKinsey research showed that few companies feel fully prepared. As many as half of them expect gaps to remain after the cut-off date, especially in some areas of IT. These companies are resorting to temporary controls and manual processes to ensure compliance until they implement … Continue reading GDPR compliance after May 2018: A continuing challenge

From design thinking to system change (RSA report downloadable)

Achieving change in a world ever more defined by complexity is difficult. We face an array of complex ‘wicked’ problems, from an ageing population to climate change to intergenerational cycles of poverty. It can often seem that these challenges are insurmountable and that we lack the ability to make meaningful change. To find opportunity in challenge will require reimagining the ways that we currently think about innovation and design. The narrative around a ‘fourth industrial revolution’ risks narrowing the focus of innovation to technology which would locate innovation-led growth solely in the outputs of universities and research institutes, or technology … Continue reading From design thinking to system change (RSA report downloadable)