Analytics presents an enormous opportunity: an estimated global value of $9.5 trillion to $15.4 trillion, according to McKinsey research. About 40 percent of this value can be realized using the most advanced artificial intelligence (AI) techniques—those that fall under the … Continue reading Unlocking AI value requires much more than algorithms
The UK is responding to the fourth industrial revolution, whilst tackling stagnant productivity, unequal growth across its regions and automation’s increased impact on living conditions and job security. It must also establish a new vision for its place in the … Continue reading Interesting read: The Design Economy 2018 @designcouncil
Classic definitions of business and design Nobel Prize laureate Herbert Simon defined what a designer does: ” To design is to devise courses of action aimed at changing existing situations into preferred ones.” In his 1969 seminal text on design … Continue reading Customerdriveninnovation: how to create customers by acting like a designer
London is one of the world’s most attractive, dynamic and powerful cities, with an incredible mix of commerce, culture and people. With an economy generating around £400 billion every year in economic activity, it has rightly established itself as a … Continue reading Report: potential London ’s economy and labour market.
Give customers a great experience and they’ll buy more, be more loyal and share their experience with friends. Great. That’s what every company strives for. Yet, so many consumers seem disappointed. Call it an experience disconnect: companies tout the latest … Continue reading What truly makes for a good experience?
Highlights The creative industries concentrate in a small number of locations: 53 per cent of employment and 44 per cent of businesses are found in the top five locations (the equivalent percentages in other sectors are 32 per cent and … Continue reading Creative nation: how the creative industries are powering the UK
SERVICE DESIGN (THINKING), APPLIED A comprehensive resource set, clearly presented in one book Whether you work in a corporation, a government, an SME or a start-up, this book contains everything you need to improve – or revolutionize – the products and … Continue reading This is Service Design Doing
This first edition of The Service Design Playbook describes a comprehensive method for the BC Public Service (BCPS) to design great services for British Columbians. Why Governments everywhere are faced with fewer resources to meet growing expectations from citizens. Customercentred … Continue reading The Service Design Playbook beta version one
Amy Webb, founder of the The Future Today wrote this in the introduction of the 2018 Tech Trends report. As stated: Like it or not, in 2018 leaders across all industries will confront difficult questions about the future of technology. They must do so using the context of history. Five years ago, internet activist Aaron Swartz, who helped make information move more freely via the RSS tool he helped create, committed suicide. His work to make academic research and public records freely available to the public resulted in federal charges carrying potential penalties of $1 million in fines and up to … Continue reading 2018 or 2168: the future isn’t yet written.
Engineering, Medicine, Business, Architecture, and Painting are concerned not with the necessary but with the contingent – not how things are but how they might be-in short, with design… Everyone designs who devises courses of action aimed at changing existing … Continue reading ALTEN Calsoft Labs Design Thinking Playbook